Refunds & Returns

At MOC Home, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we’ve created a straightforward return and refund policy to make things right.

Returns:

1. Eligibility: We accept returns on items purchased from our website within 14 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
2. Non-Returnable Items: Due to hygiene and safety reasons, we do not accept returns on candles, wax melts, or reed diffusers that have been opened or used.
3. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at [email address] with photos of the damage. We will arrange for a return and send a replacement or issue a full refund.

How to Return:

1. Contact Us: Email us at [email address] with your order number and reason for return.
2. Return Shipping: You are responsible for the return shipping costs unless the item is defective or damaged.
3. Refund Process: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days.

Exchanges:

If you’d like to exchange an item, please contact us as soon as possible. We’ll be happy to help you exchange the product for one of equal value, subject to stock availability.

Sale Items:

Only regular-priced items can be refunded. Sale items cannot be refunded or returned.

Late or Missing Refunds:

If you haven’t received a refund after the stated processing time, please check with your bank or credit card company. If you’ve done all this and still have not received your refund, contact us at hello@mochome.com.au.